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Thank you for your message. We will take care of your request as soon as possible and will get in touch with you. We kindly ask for a little patience.

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Help - FAQ

My account

What is "My WG-Gesucht"?

"My WG-Gesucht" is very similar to "My Account" or "My Profile" you see on other websites. To submit an Ad on WG-Gesucht.de you need to be signed in - you can create an account via the "My WG-Gesucht" link. Among other things, you can edit your user profile information, control email alerts, and much more. Once you have created your account, there are more help and FAQs about what you can do in the "My WG-Gesucht" members only area. So, create your free account today by clicking here.

How can I edit my profile?

If you want to change your profile information, click on "My Profile". Simply update your details and click the "Save Changes" button. Your changes will be saved.

I cannot sign in to my account any more. What next?

First, please try to sign in to your account with your email address and your password. If you have forgotten your password, please click on the link "Forgotten Password?" in the navigation menu. Further information on password related problems you can find in the faq section "password related problems".

Why am I automatically signed out after a while?

Your profile settings are based on cookies and thus depend on the duration and deletion of the respective cookie. If you do not accept any cookies, this might cause you to be automatically signed out.

How can I delete my account?

Please delete your account via "My Profile - Delete Account".

WG-Gesucht.de puts increased emphasis on long term use and rewards these accounts with a more positive rating. We take data protection very seriously and treat your personal data with the utmost privacy.

How can I stop receiving email alerts about new properties?

Please click on the link you can find at the end of each notification-email to deactivate this service.

How do I change my registered email address?

In order to change the email address saved in your profile, please go to "My Profile". Now, open the dropdown "Login Credentials". Type your new email address in the field "Email Address" and your password in the field "Current Password". By clicking the button "Save Changes" you save the new email address.Please note that you must confirm the new email address via a link we send to your mailbox of your new address.

My ads

My Ad does not appear in the list. What can I do?

Please make sure that you have chosen the right category for your Ad (e.g. Flatshare or Apartment). By using the "Move-In-Date" option, you can easily find your Ad. To show your Ad on top of the list, just click on the button "Edit Offer" on the bottom of your Ad's page. If you confirm your changes, your Ad will be automatically updated and ranked first in the list.

How can I edit or update my Ad?

To update your Ad/s, please open "My Ads" and click the three dots displayed to the right of the Ad title. Click "Edit + Photos" and "Update and View" at the bottom of the page. This way, your Ad will be updated (this can take several minutes) and moved to the front of the listings.

How can I deactivate / activate my ads?

To deactivate your Ad/s, please open "My Ads" and click the three dots displayed to the right of the Ad title. Choose the option "Deactivate". Once you would like to reactivate your Ad/s choose the option "Activate". Active Ads are displayed in the list again and contact details are visible.

How can I upload or delete photos?

You can upload photos in the Ad creation process. To subsequently upload or delete photos, please open "My Ads" and click the three dots displayed to the right of the Ad title. Choose the option "Edit + Photos".

Why is my picture not being displayed?

There can be several reasons. Please note that only pictures with the image format .jpeg/jpg, .gif, .png and with a maximum size of 2 MB can be uploaded.

What can I do if my property's address is wrong or not shown on the map?

Please make sure that you have typed in the address correctly and that you have chosen the right district and the right postal code. In rare cases, it might happen that the house number is not assigned correctly. If that happens please leave out your house number and refer to it in your Ad's text description.

How can I delete my Ad(s)?

To delete your Ad/s, please open "My Ads" and click the three dots displayed to the right of the Ad title. Choose the option "Delete". After entering your login data again, your Ad will be deleted. If you have forgotten your password, you can reset your password using "Forgotten password?" in the main navigation.

How can I delete my Ad when I have forgotten my password and do not have any access to my former email address I used to create the Ad with?

In this exceptional situation, please contact kontakt[at] wg-gesucht[dot]de.

IMPORTANT: Please send us your email address, the Ad's ID or the link to the Ad. For identification and verification we need your first and last name, as well as your date of birth. After the verification we will delete your Ad manually.

Why is a PDF generated from my Ad?

When you click on "My Ads" there is a button called "PDF Poster". When you click on this button you will see a PDF version of your Ad which you can print. This PDF poster contains the title and text of your Ad, and has eight "tear off" strips with your name, phone number and a reference to your Ad on WG-Gesucht.de. Hang them up at your university, on notice boards of shopping centers or at your workplace - this way you increase your chances of success outside the internet! On small displays, the buttons for managing your Ad are behind the button "Options".

Contacting and sending messages

How can I contact the advertiser?

Quite simply, the contact details are shown on the bottom of each Ad. In most cases, the advertiser's telephone or mobile number is already posted in the detailed listing of the Ad. Some advertisers ONLY post their email addresses. In this case, you can contact the advertiser via our comfortable mail center using the button "Send Message". There you can also buffer your message and send it comfortably to several other advertisers.

What does it mean if the advertiser does not answer right away?

If the advertiser does not answer right away, it does NOT mean that he or she did not get your email. You may reckon that the advertiser gets a lot of emails at WG-Gesucht.de and has perhaps problems answering all of them. In this case, we suggest you create a Request Ad yourself.

Why are contact details not displayed in some requests?

Advertisers can adjust their requests Ad privacy settings individually and choose between "all users", "only signed in users" and "only signed in users with Ad in this city."

If the message "Contact is only possible for signed in users" is displayed, you have to be signed in to contact this advertiser. If the message "Contact is only possible for those who have placed an advertisement in this city" is displayed, the advertiser has chosen the privacy setting "only signed in users with Ad in this city". In this case you can only contact this advertiser if you have also created an Ad in the same city and are signed in.

Password related problems

What if I have forgotten my password?

If you have forgotten your password, please use the "Forgotten Password?" feature. This way, you can reset your password and choose a new one. Please note that you have to enter the email address you signed up with on WG-Gesucht.de.

I cannot save my new password. What am I to do?

Please delete your browser cache (keyboard shortcut shift+Ctrl+delete). An outdated version of our site might be saved that causes the problem.

I have requested a new password but the email has not arrived yet. What can I do?

First check your spam folder. If the email is not there please proceed as follows: Please make sure that emails with the sender are not blocked by your private email account.

For security reasons, the "Forgotten Password?" feature can only be used once every 24 hours. Please adjust your settings and use the feature again after the security deadline of 24 hours. In urgent cases please use the email address kontakt[at] wg-gesucht[dot]de to contact us.

How can I change my password?

To change your password click on the "My Profile" tab. In the tab called "Login Credentials" you can change your password. To do so, please type the current password in the field "Current Password" and the password which you would like to use in the future in the fields "New Password" and "Re-type new password". The password requires a length between 8 and 64 characters. By clicking the button "Save changes", you save the new password.

General questions

How much is the service of WG-Gesucht?

As a private landlord, a tenant searching for a next tenant or as a person searching for accommodation, you use WG-Gesucht.de for 0,- €. Please get in touch with us for professional or commercial advertising. Please also mind our General Terms and Conditions.

How can I find ads?

You can find ads under "Offers" or "Requests" on the homepage or in the main navigation menu. You can choose between the categories "Flatshares", "1 Room Flats", "Flats" or "Houses".

Do I have to sign up to create an Ad?

Yes. To create an Ad you have to be signed in to your account. However, you do not need to sign up separately. The sign up process is integrated with the creating an Ad process. When you are signed in, you get to your profile by using the link "My WG-Gesucht". There you can easily edit, deactivate/activate or delete your Ad as well as edit your profile settings and your password.

How do I create an Ad?

If you have a flatshare, a room, a flat or a house available for rent, please click on the "Offers" option in the main navigation menu and choose the "Create Offer" option. If you want to introduce yourself as an apartment or room seeker, please click on the "Requests" option in the main navigation menu and choose the "Create Request" option.

What do the little people icons in front of the ads mean?

The symbols indicate how many males/females are currently living in the apartment share and whether they are looking for a male or a female flatmate.

Where can I find the ID of an Ad?

The 7 digit number you can see in the URL or at the bottom of the detailed view of an Ad in the "Contact" section.

Can I restore a deleted Ad?

No. For privacy reasons, this is not possible. So take advantage of the ability to Activate/Deactivate ads or print a copy of your Ad for future reference before deleting it.

How can I increase my chances of success?

To increase your chances of success, there are several things you can do - they may sound simple but they can make a big difference. When placing an Ad make sure you include as many details as you can. Make sure that both the Ad title and the description are interesting and informative. Post your Ad on Facebook, Twitter or Instagram. Also print a PDF poster of your Ad (see question "WHY IS A PDF GENERATED FROM MY AD?" in the "My Ads" section displayed above).

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Browser

WG-Gesucht.de supports the most recent versions of Mozilla Firefox, Internet Explorer, Chrome, Opera and Safari. Please note that if you are using a different browser or an outdated version the pages on this site may not display optimally. For your safety, we recommend you should generally always use the latest versions of the program.

You can increase or decrease the font size used on this site (the standard is 11px) by pressing the shortcut keys "Ctrl" and "+" (to increase) or "Ctrl" and "-" (to decrease). By changing the font size, the layout can be displayed incorrectly.

The character encoding used on this site is ISO-8859-1. Your browser will automatically detect the encoding used by default. If you have changed your browser to ignore this default encoding it can affect the rendering of special characters.

Cookies

To sign in you must have cookies enabled in your browser. If you do not accept cookies, you can not use all the functionality across the site.

JavaScript

Your browser must have JavaScript enabled if you want to use all functionality of the site. Please note, that without JavaScript enabled your general experience on this site will decrease.

Adobe Acrobat Reader

To print a professional PDF poster with your Ad, you will need software such as Acrobat Reader from Adobe. You can download the free Acrobat Reader® software here .

More help

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Report fraudulent Ads/users

Information for your protection are also available here: https://www.wg-gesucht.de/en/info/sicherheit

Please indicate the suspicious Ad URL, the Ad ID or the scammer's email address:

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Miscellaneous

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I agree that WG-Gesucht.de processes my personal data (email address) in order to contact me for the purpose of answering my inquiry.

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What can we do for you?

Help topics

Questions about the use of WG-Gesucht.de

Choose one topic

Help - FAQ

My account

What is "My WG-Gesucht"?

How can I edit my profile?

I cannot sign in to my account any more. What next?

Why am I automatically signed out after a while?

How can I delete my account?

How can I stop receiving email alerts about new properties?

How do I change my registered email address?

My ads

My Ad does not appear in the list. What can I do?

How can I edit or update my Ad?

How can I deactivate / activate my ads?

How can I upload or delete photos?

Why is my picture not being displayed?

What can I do if my property's address is wrong or not shown on the map?

How can I delete my Ad(s)?

How can I delete my Ad when I have forgotten my password and do not have any access to my former email address I used to create the Ad with?

Why is a PDF generated from my Ad?

Contacting and sending messages

How can I contact the advertiser?

What does it mean if the advertiser does not answer right away?

Why are contact details not displayed in some requests?

Password related problems

What if I have forgotten my password?

I cannot save my new password. What am I to do?

I have requested a new password but the email has not arrived yet. What can I do?

How can I change my password?

General questions

How much is the service of WG-Gesucht?

How can I find ads?

Do I have to sign up to create an Ad?

How do I create an Ad?

What do the little people icons in front of the ads mean?

Where can I find the ID of an Ad?

Can I restore a deleted Ad?

How can I increase my chances of success?

Optimum display and functionality of WG-Gesucht.de

Browser

Cookies

JavaScript

Adobe Acrobat Reader

More help

Report technical problems

How do you access WG-Gesucht.de?

Report fraudulent Ads/users

Information for your protection are also available here: https://www.wg-gesucht.de/en/info/sicherheit

Please indicate the suspicious Ad URL, the Ad ID or the scammer's email address:

Suggestions for improvement

Miscellaneous

Your email address:

Our Support Team

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