What payment methods are available?

You can pay securely and easily by SEPA direct debit, Google Pay, Apple Pay, credit card or PayPal.

How do I apply a coupon code?

Entering your payment details is the last step before the booking is complete. There, you will find the field "Coupon code". Enter your personal coupon and click "Apply". You will see the corresponding reduced price. Confirm your booking afterwards by clicking the button "Book with costs".

How do I receive my invoice?

As soon as your booking is completed by clicking the "Book with costs" button, you will receive the invoice by email to the registered email address or the email address saved for receiving invoices.

Can I see my invoices on WG-Gesucht.de?

Yes, you can now view your invoices directly on WG-Gesucht.de under “My bookings”. Simply log in to your account. In your user area you will find an overview of all your invoices, which you can download at any time. You will also continue to receive your invoices by e-mail for the selected billing period. If you need help or have any questions about your invoices, please contact our customer service team at kontakt@wg-gesucht.de. Please include your invoice number, customer number or registered e-mail address to ensure fast processing.

Where can I view my bookings?

Your active, terminated, and open bookings are listed in the menu item My bookings.

Which terms can I choose from?

You can choose between 3 terms: 1 month, 3 months, and 12 months. For longer terms, you benefit from a discount.

Does the term extend automatically?

You will receive two notifications by email to the registered email address before the term is automatically extended. If you do not react, WG-Gesucht+ will be automatically extended by another term. If you do not want an extension, slide the "auto-renew" slider in the My bookings menu item to the left so that it is white. You will receive a confirmation about the pausing to your registered email address. Your account will then be downgraded to an account without the exclusive benefits of WG-Gesucht+ at the end of the term.

How can I cancel my WG-Gesucht+ subscription?

To cancel your WG-Gesucht+ subscription, proceed as followed:

• Log in to your account and navigate to the menu item “My bookings”.
• Find the slider for “Auto-renew” and move it to the left so that it turns white.
• You will then receive a confirmation of the cancellation to your registered e-mail address.

Your account will automatically be downgraded to a standard account without the exclusive benefits of WG-Gesucht+ at the end of the current term. You do not need to take any further steps to complete the termination.

What advantages do I have with WG-Gesucht+?

WG-Gesucht+ offers exclusive additional features and professional tools that your competitors do not have. For example, your messages will always end up at the front of the advertiser’s inbox. With the digital applicant portfolio, you can make the perfect first impression. By updating your request ad daily, you draw more attention to your search. Additionally, you have the option to verify your identity through Nect. With a verified profile on WG-Gesucht.de, you gain an advantage over other searchers. The insights into exclusive offer statistics complete the package. Of course, you can also be successful without WG-Gesucht+. However, with WG-Gesucht+ you optimise the chances of finding your new home.

Can I also book individual benefits?

Unfortunately, this is not possible now. Please write to us at kontakt@wg-gesucht.de to let us know which of the exclusive additional features are of interest to you. Based on the feedback, we may make it possible to book individual benefits in the future.